5ive Panel Return Policy

Thank you for shopping at 5ive Panel! We take pride in crafting high-quality Exclusive, Branded and Upcycled 5 Panel Hats to suit your unique style. Please review our return policy below:

1. Customized Hats:

  • Due to the personalized nature of our customized hats, we generally do not accept returns or exchanges.

2. Exceptions for Exclusive Collection:

In certain scenarios, we may consider accommodating returns or exchanges for items acquired from our "Exclusive Collection". It's essential to clarify that this provision is solely applicable to products specifically identified as belonging to the "Exclusive Collection". Please be aware that this policy does not extend to hats categorized under the "Branded Collection", which are procured by 5ive Panel for resale and typically stocked in limited quantities. Additionally, this policy does not cover the "Upcycling Collection", as these hats are one-of-a-kind, customized, and cannot be replicated.

3. Requesting an Exception:

  • If you believe your situation warrants an exception, please contact us via email at 5ivepanelhats@gmail.com. In your email, kindly provide:
  • Order number
  • Reason for return
  • Clear photos of the product
  • Any relevant details about the issue

4. Approval Process:

  • Our team will carefully review your request and respond within a reasonable time frame. Approval of returns/exchanges is at the discretion of the 5ive Panel team.

5. Conditions for Return:

  • The product must be unused, unworn, and in its original condition.
  • Returns must be initiated within seven days from the date of delivery.

6. Non-Returnable Items:

  • Sale items, promotional items, branded, and upcycling products are generally non-returnable.

7. Refund Process:

  • If your return is approved, we will initiate a refund to your original payment method.

By making a purchase with 5ive Panel, you acknowledge and agree to abide by the terms of this return policy. We appreciate your understanding and support.

For any further inquiries or clarification, feel free to reach out to us at 5ivepanelhats@gmail.com.

Thank you,
5ive Panel Team