FAQ

Yes, we offer the option to request custom upcycling hat designs. Please visit "Design Your Own" menu tab for more information on how to get started with personalized designs.

"At this time, we do not currently have gift cards available. However,
we are actively working on introducing gift card options, and they will be available in the near future."

You can pay for your purchase using the following payment methods:

1. Credit or Debit Card: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Enter your card details securely during the checkout process.
2. PayPal: If you have a PayPal account, you can select this option at checkout. You'll be redirected to the PayPal website to complete the payment.
3. Apple Pay: If you're using a compatible Apple device, you can choose Apple Pay at checkout. Follow the prompts on your device to complete the payment securely and conveniently.
4. Google Pay: If you have a Google Pay account, you can select this option and complete your purchase through the Google Pay platform.
5. Gift Card: At this time, we do not currently have gift cards available. However, we are actively working on introducing gift card options, and they will be available in the near future.

Please review your order details carefully before confirming the payment method. If you have any questions or encounter any issues during the payment process, please don't hesitate to contact our customer support team for assistance.

Please Email 5ivePanelHats@gmail.com

Returns and refunds are subject to our Return and Refund Policy, located at the bottom of any page under the Returns tab.

If you have received poor-quality products, we apologize for the inconvenience. Your satisfaction is important to us, and we are committed to resolving this issue. Here are the steps you should take:

1. Contact Customer Support: Reach out to our customer support team as soon as possible to report the issue. You can typically find their contact information on our website or in the order confirmation email. Provide details about the poor-quality products and any relevant order information.
2. Provide Evidence: It can be helpful to provide evidence of the poor quality. This may include clear photos or videos that clearly demonstrate the issue with the products. Attach these to your communication with customer support.
3. Follow Instructions: Customer support will guide you on the next steps, which may include returning the products or arranging for an exchange or refund. Follow their instructions carefully.
4. Keep Records: Keep records of all communications with customer support, including dates. This will help in case you need to refer back to the conversation later.
5. Be Patient: While we aim to resolve issues promptly, please be patient as the process may take some time, depending on the nature of the problem and the solution required.
6. Review Our Return Policy: Familiarize yourself with our return policy to understand the terms and conditions related to returns, exchanges, or refunds.

Our goal is to ensure your satisfaction, and we appreciate your feedback in helping us improve our products and services. If you have any further concerns or questions, do not hesitate to contact customer support for assistance. (5ivePanelHats@gmail.com)